Radiology backlog triage at Pallas Health
Triage that sorts by clinical urgency rather than arrival order, with every reordering logged for review.
Digital & AI · Pallas Health
Six months of the radiology queue, and the ledger that settled it.
Measured as open tickets older than the department’s own urgency threshold, weekly, over six months. Ask for the workings: we will send them.
Backlog−58%against the department’s threshold
Weeks measured26every one published
Escalations0missed in the period
On the record
This client has not published a quote, and we did not write one for them.
The figure and its method are on this page; a reference call can be arranged if the figure matters to your decision.
Three movements.
01
The challenge
Radiology tickets were triaged by arrival order. Clinically urgent cases waited behind routine ones, and the backlog grew fastest in the specialties with the fewest reporters.
02
The approach
Triage by clinical urgency rather than arrival, with every reordering logged and reviewable by a consultant. Nothing is hidden: the queue shows why each case sits where it does.
03
The result
The backlog fell 58% in six months, and the reordering log is now part of the department’s own audit.
The engagement, on paper.
The record
ClientPallas Health
SectorHealthcare
ServiceDigital & AI
Year2024
Duration12 weeks
Fee£160–240k, fixed
You leave with 12 weeks
A system in production, not a pilot
An evaluation harness with agreed thresholds
Runbooks your team wrote with us
What Digital & AI hands over, whichever client bought it. This one is the version Pallas Health runs now.
Where it sat in the method: stage 03, 12 weeks of the 28.
Digital & AI is stage 03 work. Every engagement opens with the audit whichever stage it lands in, and the roadmap from that audit is what priced this one.
Three more, the same sector first.
The service behind itP.03
Digital & AI
Copilots, models and the data underneath them, built with your team and deployed into the systems you already run: production is the deliverable, not the demo.
12 weeks · £160–240k, fixed
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Agree the number before the work starts.
The audit / four weeks
A.01One figure, agreed in writing before any work
A.02£45–65k, fixed, whatever the audit finds
A.03It prices the stage after it, so nothing is bought blind