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Organisational development and operating models

Organizational Development (OD) and Target Operating Models (TOM) define how an organization builds capability, adapts to change, and configures its assets to execute strategy. Together, they form the blueprint for how an organization functions and grows.

Our Professional touch.

While an Operating Model designs the structural blueprint, Organizational Development focuses on the human and cultural transformation required to make that blueprint work in practice.

What this entails 

Operating model design: who does what, and on whatauthority.

Organisational structure and role design; job descriptions

Performance frameworks, key performance indicators and management reporting cadence.

Institutional and organisational capacity assessments.

Organisational development and operating models shows that

this builds the people and culture needed to drive sustained performance.

Years of Practice20+still counting on

Countries delivered4+still counting on

Specialists in the Network10+and building on

Core pillars of an operating model

01

Organizational Development

Organizational Development is a science-backed, ongoing effort to increase an organization's effectiveness and health through planned interventions in processes, culture, and human capital.

02

Operating Models

An Operating Model is the bridge between strategy and operational execution. While strategic planning defines where an organization wants to go, the operating model defines how resources, technology, and teams must be configured to deliver value.

Operating Models define how an organization is structured to execute strategy, while Organizational Development builds the human capacity and culture needed to sustain that strategy over time.

The stages on every assignment. Deliberately unglamorous; the value is in doing it properly.

01

Scope

We fix in writing what we are answering and what “done” looks like.

02

Evidence

Documents, data and observation before opinion. We work from what the system does.

03

Engagement

We test findings with the people who run the system before writing.

04Ends here

Deliver & Handover

Prioritised recommendations and a plan with owners, sequence and effort. Train People

The company we keep

Ministry of Health, Uganda
Government of Ethiopia
Kenya National Highways Authority
Independent Electoral and Boundaries Commission of Kenya