Insurance, measured where it happens.
Insurance runs on queues (claims, quotes, renewals) and every queue is worked in the order things landed unless someone designs it otherwise. Most of our insurance engagements are about deciding the order on purpose, and then handing the queue to the people who run it.
S.02 · 9 engagements · 2 published
On the record in insurance.
Second year at Meridian Mutual
The handover year: their team took the copilot, the runbooks and the evaluation harness, and we stopped billing.
92%
of claims triaged before a person
People & Organisation
Read the caseWhat is going wrong.
01
Claims worked in arrival order
A simple motor claim waits behind a complex liability one, and the adjusters can do nothing about it at volume.
02
Pricing that has not been tested on a live quote
Rate changes are modelled, approved and only then discovered to be uncompetitive.
03
Systems the consultants left behind
A copilot works, the invoice keeps arriving, and nobody in-house owns the thresholds.
What we do about it.
Digital & AI
Triage by what matters
Copilots that route the claim and show their evidence, built with the claims team.
Strategy & Growth
Test the price before the deck
Rate architecture tried on real quotes in three segments.
People & Organisation
Hand the system over on a date
An operating model, the hiring, the rehearsal, and the last invoice.
Agree the number before the work starts.
The audit / four weeks
A.01One figure, agreed in writing before any work
A.02£45–65k, fixed, whatever the audit finds
A.03It prices the stage after it, so nothing is bought blind